I RECEIVED A LETTER, WHAT SHOULD I DO?
I receive a first reminder from the collection company regarding by debt. What should I do?
Pay the debt by the due date indicated in the letter!
Alternatively, you can pay your debt in Julianus Inkasso Latvija’s self-service environment (hereinafter ‘Julianus’ self-service environment’), which is accessible 24/7. If you are unable to pay the entire amount immediately, you can sign a payment agreement. Log in HERE!
If you have any questions, write to us via our customer support chat application or call us at +37167783131.
Together we will find a solution!
My contact details are incorrect. What should I do?
You may rectify your contact details at any time.
Rectified contact details can be submitted via Julianus’ self-service environment. Enter HERE.
If you have any questions, contact us via the customer support chat application.
Correct contact details ensure that important information always reaches you in time.
My debt claim is unfounded!
If you have a document (e.g., a receipt, exemption from refuse collection, a court judgment, a judgment in a criminal case, etc.) that proves that the claim is unfounded, send it to us via Julianus’ self-service environment. Alternatively, send us an e-mail at sazinies@julianus.lv.
If you have any questions, contact us via the customer support chat application.
If you are not able to log in to the self-service environment, please contact us as soon as possible by calling the number +37167783131 and explain the situation.
We will suspend the collection of the debt until its validity has been verified.
I am bankrupt, why am I still asked to pay my debts?
If you are the subject of ongoing bankruptcy proceedings or if you have been declared bankrupt, please let us know by sending an e-mail to sazinies@julianus.lv.
Initiation of bankruptcy proceedings does not immediately release you from the obligation to pay your debts.
Bankruptcy proceedings do not exempt you from paying current invoices!
Debts incurred after the declaration of your bankruptcy must always be paid!
The debtor has died or the company has been liquidated – why are you still sending me debt collection notices?
If the debtor has passed away or the company has been or is being liquidated, please let us know by sending an e-mail to sazinies@julianus.lv.
I received a debt collection notice meant for someone else. What should I do?
People’s contact details, such as their phone number and address, change all the time, but people often forget to provide their service provider with updated contact details. As a result, sometimes debt collection notices are sent out using the intended recipient’s old contact details.
If you have received a debt collection notice that is intended for someone else, please notify us by calling the number +37167783131 or sending an e-mail to sazinies@julianus.lv.
We will rectify the information immediately and make sure that person’s notices are no longer sent to you.